Position: Customer Service Representative

Pay: $20 an hour

commission performance bonus

Location: Rindge, NH

Hours:

Full-Time

Monday-Friday 8-4:30

Benefits:

• 401K after 6 months with 4% match
• 40 hours of Paid Time Off After A Year
• Career Advancement
• Paid Holidays
• Attendance Bonus

Requirements:

• Excellent communication skills
• A strong attention to detail
• Commitment to providing outstanding service to our customers
• Ability to use and understand/learn new software.
• Must pass a background check and drug test
• Desire to learn and advance in the company

Summary:

As a Customer Service Representative, you will play a crucial role in ensuring exceptional customer experiences. You will be responsible for managing all incoming calls, promptly returning messages, scheduling sales and installation appointments, and conducting follow-ups on quotes.

Job Responsibilities:

• Handle all incoming and outgoing calls from customers with professionalism and courtesy.
• Return voicemails, emails, Texts, and Social Media messages promptly addressing any inquiries or concerns effectively.
• Schedule sales appointments for potential customers, ensuring accuracy and efficiency in appointment setting and route management. Scheduling jobs to hit daily/weekly revenue targets
• Coordinate installation appointments, liaising between customers and installation teams to ensure smooth scheduling and communication.
• Follow up on quotes provided to customers, providing additional information as needed, and facilitating the sales process.
• Maintain accurate records of customer interactions and transactions using the available customer service technology.
• Collaborate with other departments such as sales, installation, and billing to ensure seamless customer experiences.
• Continuously seek opportunities to improve processes and enhance the overall customer service experience.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations and standards.
• Provide feedback to management regarding customer concerns, trends, and suggestions for improvement.
• Follow up on the finished job to make sure customers are satisfied

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Rindge, NH: Relocate before starting work (Required)

Work Location: In person